Zoom invests in AI startup Anthropic to spruce up offerings

Zoom Video Communications said it has invested an undisclosed sum in Anthropic and will integrate the artificial intelligence start-up’s technology into its video-conferencing platform.
Zoom video conferencing appThe move marks the latest effort by Zoom to spruce up its offerings with AI as it competes against Microsoft Teams, the dominant video-conferencing tool for enterprises.

Anthropic’s Claude – a large language model that competes directly with offerings from Microsoft-backed OpenAI – will be integrated with Zoom’s platform.

Claude is built to carry out similar tasks to ChatGPT by responding to prompts with human-like text output, and it will be added first to Zoom Contact Center, a call center service.

In March, Zoom had announced a partnership with OpenAI to add AI-driven capabilities such as conversation summaries and message drafts to its Zoom IQ assistant.

Microsoft Teams in February introduced a premium version of the app powered by ChatGPT, while Salesforce Slack has also said it was planning to integrate ChatGPT to its collaboration software Slack.

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