Zoho unveils unified communications platform Trident

Zoho Corporation has unveiled its unified communications platform, Trident, as well as strengthened collaboration technologies to offer businesses easier ways to communicate across channels, reduce tool-ambiguity, and improve digital adoption.
Zoho Workplace
The Zoho Workplace platform combines collaboration, productivity, and communications tools. Zoho Workplace is a business mail and cloud office suite that is built on a common data model and unified through search and AI, enabling users to operate across applications.

Zoho Workplace is available in three editions: Standard is $3 per user per month. Professional is $6 per user per month. Zoho Mail is $1 per user per month.

Zoho Chief Evangelist Raju Vegesna said: “The goal of Zoho Workplace is to enable businesses to unify their work to a point where the line between apps disappears.”

Zoho Workplace has grown 30 percent and now has more than 16 million users. This substantial growth is attributed to increasing business demand for simplified, streamlined solutions that maintain utmost standards for user privacy, as well as rising costs from other collaboration platform providers. Additionally, migrations from Google, Microsoft and GoDaddy to Zoho Workplace almost doubled in 2022.

Zoho Trident is a collaboration platform that combines mail, messages, audio/video calls, calendar, tasks, and more into the same place. It’s also Zoho’s first native desktop app for email and chat. Trident is a move away from individual product experiences, as Zoho works to provide its customers with a unified platform.

Zoho Voice platform is a full Phone System integrated directly within team collaboration app Zoho Cliq and web conferencing app Zoho Meeting. This allows employees to make direct line calls and send SMS messages, as well as pick up inbound calls across the apps.

Zoho Webinar, within the Zoho Meeting app, enables businesses to broadcast themselves to thousands of attendees and engage with them using Polls and Q&As. It also includes the ability to present to an audience using virtual file sharing without sharing your screen, as well as upload session material prior to the webinar and share this with the attendees during the session.

Zoho is releasing a new AI-based grammar tool, BluePencil. This brings writing suggestions and a text editor which can be used on any third-party webpage.

Universal Drag & Drop functionality lets users save time doing things across multiple Workplace products. Drag an email attachment and drop it to your colleague’s chat to send it directly, for example.

Mobile Device Management capabilities and OTP-restricted Emails have been added to the Workplace suite as Zoho focuses on security.

TrueSync has been added to Zoho WorkDrive so that hard drive storage limits are no longer a concern. TrueSync creates a mirror of all WorkDrive files and folders on the desktop so you can seamlessly switch between the cloud and your computer. You can access files locally and make changes without using up hard drive space.

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