XO Communications has introduced its online portal that comes with new capabilities to enhance customer services.
Its customers can get better transparency into the status of service requests and orders, advanced feature management, and insight into network performance and usage information. Customers can access the portal 24/7 from nearly any device, and have one-button access to a callback feature that eliminates time-on-hold waiting for an answer.
Don MacNeil, chief operating officer, XO Communications, said: “myXO portal enables customers to have a new level of control over their own service and scheduling. Customers can now choose how and when to interact with XO, streamlining their user experience and allowing XO to be more flexible and personally responsive to each customer.”
Gareth Hooper, CIO of AdvoCare International, one of the customers of XO, said that the company has visibility into its helpdesk inquiries and billing information so that it can track resolution progress and follow-up on account status. Automated appointment scheduler is one of the best features.
In addition, Voice over IP calling feature management functions are integrated using Application Programming Interfaces (APIs) and unified to work seamlessly with other areas of the customer experience, XO said.
InfotechLead News Team