Well Pharmacy announces digital transformation initiatives

Well Pharmacy, the third largest pharmacy chain in the UK, announced several initiatives for digital transformation.
Well Pharmacy digital transformationWell Pharmacy, which has 760 pharmacies and 7,000 employees, has launched its online NHS prescription service in July 2018 and 25,000 customers have already signed up. The service allows customers to order their medication online. The service is available online and via the iOS app.

It works with a customer’s GP to organise the prescription and any repeats, and there are no additional costs incurred by the customer or the NHS. The service is free for customers – all they pay is the usual price of their prescription.

Chris Ellett, director of Transformation at Well Pharmacy, said: “This online service now gives customers the option to have their NHS prescriptions delivered direct to their door by a trusted provider with years of pharmacy experience, for free.”

The company’s online pharmacy has an integrated chat system allowing customers to talk to a pharmacist from their own home or on the go. The average wait time is four minutes and 90 percent of customers say the customer service is great.

Well Pharmacy plans to add additional functions in 2019, including ordering medication on behalf of family members. Well Pharmacy also aims to integrate their online and in-store services, such as offering click and collect to their customers.

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