Video conferencing platform Zoom announced new features to power modern work experiences in the hybrid era.
Zoom — at its annual event — announced four features coming to the platform — Mail and Calendar, Spots, Virtual Agent and IQ Virtual Coach.
Users can use the Mail and Calendar Clients feature without leaving the platform to access their email and calendar. Both the services will be integrated directly into the platform.
Zoom also launched Mail and Calendar Services for those who do not have specialized IT services but are keen about privacy and security.
Clients and Services for Mail and Calendar will be available in beta.
Spots is a video-enabled persistent space built within the platform and will be available in early 2023 to support inclusive conversations and keep team members in touch.
Virtual Agent is an intelligent conversational AI and chatbot solution that employs machine learning and natural language processing to understand and effectively handle customer issues. It will be available in early 2023.
IQ Virtual Coach will be coming soon as part of IQ for Sales. It will simulate a variety of selling scenarios to give salespeople a practice environment where they can improve their pitches, get input from prospects, and receive real-time content suggestions while speaking with them.
By enabling administrative-authorised installed apps, it will soon be simpler for developers to provision and manage apps that interact with the platform.
Developers will be able to make money from their apps on the Zoom App Marketplace, the company said.
