Viceroy Hotel New York taps Voxer to better customer experience

Viceroy Hotel New York has selected Voxer, a provider of push-to-talk (PTT) and multimedia messaging, to better customer experience and connectivity among employees.

Voxer Business enables staff at the luxury resort located in the heart of Manhattan to communicate with each other discreetly using their WiFi-enabled iPod Touch devices to manage day-to-day activities and to efficiently deliver excellent customer service.

Chris Lennon, director of housekeeping, Viceroy New York, said: “While we wanted instantaneous voice communications for our staff, carrying radios or two-way radios with blaring messages would be disruptive to guests, and staff could miss requests. Voxer Business enables us to discreetly contact our staff on their mobile devices, and with both live and recorded messages, no one misses a beat.”

Viceroy Hotel NYC uses WiFi-enabled mobile devices like the iPod Touch for their housekeeping staff. With WiFi across the hotel, employees use Voxer Business over the connection for communications. Voxer also queues all messages.

Remote access to all the staff exponentially increases productivity.

Voxer Business also provides multimedia messaging support for employees to communicate with texts and images.

Voxer Business provides configurable policies for data retention and data encryption.

Since Voxer is device and network agnostic, employees can use any mobile device or network, and there is no need for Viceroy to purchase additional hardware or devices.

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