Tech Mahindra is using LogMeIn Rescue to provide 24/7 support to nearly 100,000 associates working from their offices and client locations across the globe.
LogMeIn Rescue is an enterprise-ready professional remote support platform that provides access and support to smartphones, tablets, computers and applications.
By providing the ability to support all devices, located anywhere, Tech Mahindra has seen an increase in service desk efficiency, reduced average handle time and improved first call resolution rates.
“Rescue changed the way we manage our CSD function and provide support for our associates who are on the move or working out of global locations, said Parag Chaudhari, Project Manager, Technical Infrastructure Management – Centralized Service Desk, Tech Mahindra.
“Rescue makes our jobs easier, and enables us to get more done in less time, with fewer people. We really like Rescue’s connectivity speed and easy-to-use interface, which helps us be more effective in our 24×7 operations.”
