Talkdesk has won a tech contract from LifeSearch, a leading life insurance broker in the UK, as its contact centre solution provider.
LifeSearch will use Talkdesk CX Cloud, a customer experience solution, for the new contact centre. Previously, the LifeSearch contact centre relied on a mixture of platforms and technologies that were retrofitted over time.
Talkdesk Virtual Agent for both digital and voice will help streamline workflows and improve routing efficiencies. AI-powered features like Talkdesk Interaction Analytics and Talkdesk QM Assist will offer real-time coaching opportunities to help agents.
Chris Neilson, chief technology officer, LifeSearch, said in a news statement: “The Talkdesk solution will give LifeSearch advisers and customer support colleagues the best tools to leverage customer insights and data, so we can provide each new and existing customer with a bespoke experience unique to their circumstances.”
“Automation, better experiences for both customers and agents, and the creation of new business models are all driving forces behind the current digital transformation within the insurance industry,” said Kieran King, chief customer officer, Talkdesk.
