SRF, a multi-business chemicals corporation, has implemented TeamViewer’s Augmented Reality (AR) platform Frontline.
TeamViewer, a provider of remote connectivity and workplace solutions, said the AR solution enables efficient remote support and employee training across four SRF plants in India.
SRF is able to speed up its maintenance and service procedures using TeamViewer Frontline’s remote support solution xAssist via tablets and smart glasses. Technicians from SRF’s Centre of Excellence in Chennai can connect to the devices of on-site staff and remotely guide them through the necessary processes to identify and resolve problems on the machines.
Technicians can assist their colleagues on-site by enhancing their field of vision with virtual instructions or markers to overcome hindrances and reduce downtime. Secondly, the technology also provides the SRF employees with opportunities to learn on the job while connecting with their seniors working in different locations remotely.
“Through AR technology, we have been able to reduce machine downtimes from sometimes days to a few hours max. The digital service and maintenance processes improve our plants’ productivity and – at the same time – ensure knowledge transfer, resulting in higher customer and employee satisfaction,” Bimal Puri, CIO (Fluoro Chemicals & Technical Textile Business) at SRF, said.