RingCentral, a provider of enterprise cloud communications, has revealed the demand for the RingCentral for Healthcare solution in the healthcare sector.
This solution is gaining traction due to its esteemed reputation for delivering consistent 99.999 percent reliability, offering innovative products, and featuring an industry-leading open platform with rich APIs. Notably, it also adheres to security and privacy standards, including certifications such as HIPAA and HITRUST.
Over the past year and a half, RingCentral has welcomed over 500 new healthcare customers spanning small, midsize, and large enterprise segments.
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Sun River Health, a healthcare provider serving 450,000 patients annually, recently selected RingCentral for its reliability and comprehensive unified communications and contact center solutions.
Eric Brosius, Vice President of Technology Services at Sun River Health, underscored the importance of finding a communication solution that could unite their dispersed workforce across 50 locations. After careful evaluation, RingCentral emerged as the optimal choice, offering the necessary features along with robust support.
RingCentral’s impact extends beyond individual healthcare providers to encompass major dental support organizations (DSOs) like Heartland Dental.
Jeremy Stroud, Vice President of Patient Services at Heartland Dental, has praised RingCentral for enabling their staff to effectively handle patient inquiries across 1,700 dental offices nationwide, thereby enhancing service levels.
John Poli, Healthcare Industry Principal at RingCentral, emphasized the versatility of RingCentral for Healthcare, catering to organizations of varying sizes — from small clinics to large hospitals. He cited data from a RingCentral survey indicating significant improvements in staff productivity and satisfaction, as well as patient satisfaction metrics.
Darryl Flores, director of Gonzaba Medical Group’s Patient Access Center, highlighted RingCentral’s HITRUST certification as a key factor in their decision-making process. This certification signifies adherence to stringent data privacy regulations, including HIPAA compliance, making it a preferred choice for healthcare organizations prioritizing security and compliance.