RingCentral brings innovations to improve employee and customer experience

RingCentral, a provider of cloud communications, video meetings, collaboration, and contact center solutions, announced innovations designed to make hybrid work simple.
Kira Makagon, chief innovation officer at RingCentral
“Our latest innovations address the widespread challenges associated with hybrid work empowering organizations to deliver transformative employee and customer experiences that effectively connect and empower global teams with simple and flexible communications and collaborations,” said Kira Makagon, chief innovation officer at RingCentral.

RingCentral’s Webinar offering makes webinar experiences simple for everyone. It is available as a beta to MVP customers.

RingCentral’s AI-based Advanced Meeting Insights helps teams in avoiding watching entire meeting recordings. Users can watch AI-based short form summaries, video highlights, hot-linked keywords, and automatically generated time-saving insights. This feature is a “Best in Enterprise Connect 2022” innovation finalist and will be available as an open beta in Q2 ’22 for free and paid RingCentral Video customers.

RingCentral Whiteboard enables meeting participants to draw, upload images, type, and so much more to enhance their virtual collaboration experience. RingCentral Whiteboard will be generally available in Q2.

Live Transcription uses AI to automatically transcribe conversations in real-time. This feature is ideal for late joiners who can get caught up without disrupting the meeting. Transcripts can be reviewed at any time during the meeting and also downloaded for future reference. Live transcriptions will be generally available in Q2.

Users can use non-verbal cues in a meeting such as emojis and “slow down” or “go faster” indicators and more to meeting participants. Participant Reactions will be available in Q2’22.

Businesses now can use RingCentral Rooms to join other video meetings from Zoom and Webex–making connecting into those meetings easier. Customers can use the SIP dialer to dial into the invited meetings from those meeting clients. This feature will be available at the end of March 2022.

RingCentral Add-ins enables users to use their preferred applications and services within the RingCentral app without switching to a different app. RingCentral Add-ins include apps for Akazio, BeRemote, Bridge OC, Bugsnag, GitHub, Jira (Cloud and On-Prem), KeeperAI, Poll bot, RSI (Shadow Bot), and Trello.

In Q2, RingCentral will release new apps for Aha!, Asana, Google Drive, Google Forms, Hubspot, and Workday, with many more to come.

RingCentral is launching a Hubspot integration to streamline communication and reporting workflows, building upon integrations such as Salesforce, Zendesk, Google, and Microsoft Teams. This integration is in open beta now and is planned for GA in Q2.

Advanced call and fax blocking enables users to block specific numbers and area codes and customize their blocking options. Users can also block calls and faxes with no caller ID, allow/block numbers that start with a specific area code, start with 1-800, allow/block only specific phone numbers and so on.