Golden Chick, a Texas-based quick service restaurant, has piloted the NCR Drive-Thru Timer to improve the customer experience and efficiency of its business.
NCR software and hardware integrates with a restaurant’s existing point of sale system, such as Aloha, to provide a digital display of real-time data on speed, accuracy and ticket averages to optimize drive-thru performance.
Following the installation of the system in two of its corporate-owned locations, Golden Chick sales have grown in those locations.
NCR will assist Golden Chick chain to maintain the speed and accuracy, particularly in the drive-thru. In addition, Golden Chick will benefit from the real-time data necessary to identify areas for improvement and measure consistency to make the necessary improvements.
The NCR Drive-thru Timer gives real-time visibility into the operational efficiency of its drive-thru while providing with the necessary metrics to make adjustments.
Jay Tharian, New Store Coordinator at Golden Chick, said: “We are piloting the system in two of our locations and have seen a significant increase in ticket count, ticket average and sales. We intend to roll this solution out to several of our sites by the end of 2015.”
Drive-thru data is accessible at the store through easy-to-view displays for the crew and managers, while reports are available to management from any location via a web interface, said NCR.
