In a bid to enhance their self-service banking operations, Union Bank of the Philippines has joined forces with NCR Corporation, a prominent enterprise technology provider, to adopt the ATM as a Service solution. The agreement was officially announced by both entities, marking a significant step towards modernizing the banking experience for Union Bank’s customers.
Under this strategic partnership, Union Bank of the Philippines will leverage NCR’s ATM as a Service solution, which promises to streamline their ATM fleet management and maintenance. With over 400 ATMs in its network, the bank aims to ensure enhanced availability, improved uptime, and expanded capabilities for its self-service channels.
The primary objective of this collaboration is to boost operational efficiencies while concurrently fortifying compliance and security measures. By entrusting NCR with the responsibility of managing their extensive ATM network, Union Bank can focus on delivering innovative features and functionality to its customers without being burdened by ATM-related maintenance tasks.
Dennis Omila, the Executive Vice President and Chief Technology and Operations Officer at UnionBank, expressed his excitement about the partnership, stating, “NCR’s ATM as a Service solution aligns perfectly with our mission to modernize our self-service channel and accelerate the delivery of new features and functionality to the market.”
The ATM as a Service model is gaining traction in the financial industry due to its numerous benefits, including cost-effectiveness, increased operational flexibility, and a reduced need for capital investment in ATM infrastructure. This collaboration marks a significant milestone in the ongoing evolution of Union Bank’s customer-centric approach to banking.
Both NCR Corporation and Union Bank of the Philippines are optimistic that this collaboration will strengthen their position in the competitive banking landscape and raise the bar for customer satisfaction in the self-service banking sector.
