German airline Lufthansa said an IT system fault has caused flight delays and disruption at airlines across the group worldwide, Reuters news report said.
Lufthansa said that the cause of the IT system fault was still unclear. Lufthansa did not reveal the name of technology partners for its Information Technology. Thomas Ruckert is Lufthansa’s chief information officer.
“There is a group-wide IT system failure,” a Lufthansa spokesperson told Reuters.
Photos and videos from several airports across Germany showed chaos with thousands of stranded passengers waiting to be checked in.
Lufthansa also owns SWISS, Austrian Airlines, Brussels Airlines and Eurowings.
Lufthansa was working intensively to solve the problem, Bild reported.
Passengers on social media platforms said the failure had forced the company to board planes using pen and paper and that the company was unable to digitally process passengers’ luggage.
Lufthansa in a tweet said: “The airlines of the Lufthansa Group are affected by an IT outage. This is causing flight delays and cancellations. We regret the inconvenience this is causing our passengers.”