8×8, a cloud communications platform provider, announced that Kingspan Water and Energy, has deployed 8×8 X Series to streamline the employee and customer experience.
Ireland-based Kingspan, which has more than 15,000 employees across over 70 countries, aims to deploy a single voice, video, team chat and contact centre solution by retiring legacy PBXs and contact centre solutions to improve employee productivity and customer experience.
The deployment of 8×8 X Series will also help Kingspan Water and Energy to address gaps identified in its customer analytics and data. Kingspan Water and Energy will be able to remove multiple vendors and platforms used across the business and in different locations with the deployment of Cloud solutions from 8×8.
Technology partner Outsource is assisting Kingspan Water and Energy in the deployment of Cloud communication solutions from 8×8.
Kingspan selected the 8×8 Open Communications Platform for operate-from-anywhere enterprise communications, combining voice, team chat, meetings, and contact centre solutions fuelled by shared intelligent communications services like AI-driven expert routing and predictive analytics.
Starting in the UK, Kingspan will deploy 550 seats of the 8×8 cloud communications and contact centre solution across six countries, with first line support provided by 8×8 and Outsource.
The solution will offer a single view of data and analytics across every interaction, boost employee and contact centre agent communication and collaboration, as well as improve customer insights.
8×8 said its ready-to-use integrations and APIs enable Kingspan to integrate its ERP and CRM systems with its communications platform effortlessly in due course.
“We’ve got a great relationship with both Outsource and 8×8 that inspires confidence. They work hard, they’re responsive, and their solutions lead the field, based on our experience,” said Richard Gray, IT Manager – Operations at Kingspan Water and Energy, in a statement.