Intermedia, a unified communications as a service (UCaaS) software provider, announced the acquisition of Telax, a Toronto-based cloud contact center as a service (CCaaS) software provider.
Financial terms of the deal were not disclosed.
Intermedia said this transaction brings annualized revenue to ~$250 million. The decision to acquire Telex advances Intermedia’s position as a leading cloud communications and collaboration player through the addition of a omni-channel CCaaS solution.
The North American cloud contact center market is expected to grow to $4.2 billion by 2022, with CCaaS adoption predicted to grow exponentially in the coming years, said Elka Popova, vice president, Information and Communications Technologies at Frost and Sullivan.
Telax has grown to be a leader in the contact center communications space by developing a pure-play CCaaS solution.
Telax’s cloud contact center solution serves businesses with enhanced interactive voice response (IVR), dynamic real-time dashboards and reporting, skills-based call routing, agent scheduling, support quality assurance and more – all delivered through an omni-channel solution that improves contact center productivity and customer outcomes.
Intermedia CEO Michael Gold said: “Customers and partners will now have all of their business communication needs provided through one common, UCaaS and CCaaS platform. That means one provider, one intuitive point of control, one bill, and one support team.”
Koray Parmaks is the CEO of Telax. Mario Perez is the founder of Telax. Telax’s 40 employees have joined Intermedia and will continue to be based in Toronto.
