Infor has revealed how the business software company is assisting the hospitality industry to improve business performance.
Infor, which has expanded relationships with more than 4,000 hospitality customers, said its Infor Hospitality will assist customers to maximize revenue potential, streamline operations, and build a better guest experience.
Infor said it is also providing the reliability and security of hosting data in the Amazon Web Services (AWS) cloud.
Infor has recently acquired ReServe Interactive and Vivonet to bolster its position in the hospitality market.
Infor has focused on the digitalization of Infor HMS with the launch of guest self-service tools. The new HMS Online Check-In process allows hotels to prepare for guest arrival and have room keys ready.
Infor HMS enables guests to receive an email invitation for online check-in on their mobile device, and can start the process through their browser – eliminating the need to download additional applications to access these features.
Infor released the latest iteration of Infor HMS, version 3.8.0, incorporating feedback from customers to develop new features and functions designed for specific markets in the hospitality and gaming industries.
Archer Hotel is one of the hospitality customers of Infor.
“We’re focused on providing our guests with memorable experiences, so it’s paramount that when issues arise or we have a question with the technology we are using, that we’re able to speak to a real person, not a recording, as quickly as possible,” said John Magnuson, Archer Hotel director of guest services.
Margaritaville Hotels & Resorts, which has been expanding throughout the United States and the Caribbean, is also one of the hospitality customers of Infor.
Brad Schwaeble, chief operating officer, Margaritaville, said: “We named Infor our preferred PMS and POS vendor for the Compass brand because of their customer support, industry specific advanced functionality and cloud-hosted nature, which helps to make it an intuitive, innovative, and user-friendly platform.”
Mandarin Oriental Hotel Group plans to implement Infor HMS across its full portfolio, which today includes 31 properties.
“We decided to migrate our hospitality management software to Infor’s solutions because the needs of the workforce and the needs of the guest are changing,” said Todd Wood, VP global applications, Mandarin Oriental Hotel Group.
Infor’s investment in its hospitality product is sparking change for hoteliers, said Jason Floyd, general manager, Infor Hospitality.
Infor announced the launch of Infor Hospitality Price Optimizer (HPO), a cloud solution that delivers pricing decisions for hoteliers. The application considers the pricing process from the guest’s point of view, including what sources a guest looks at, and compares, to make a booking.