IHG Hotels & Resorts has selected Kipsu’s digital messaging solution to drive guest engagement, increase review scores, and boost staff efficiency.
Many guests prefer to message staff instead of making a trip to the front desk or making a call to front desk associate. Kipsu empowers hotel teams to provide personalized service through digital channels, making guest requests simpler for both guests and hotel colleagues.
IHG’s Kimpton brand is using Kipsu’s offerings since 2015. “Kipsu has enhanced Kimpton’s on-property guest services and will certainly provide similarly great benefit to the broader IHG portfolio,” said Rachel Liao, Director of Guest Experience at Kimpton Hotels & Restaurants.
Kipsu’s customized messaging solution integrates into key systems like Opera PMS and Quore and streamlines front-of-house operations. From the Kipsu browser or mobile app, teams can sync data, stay on top of high-priority requests, and save time while working the front desk or moving around the property.
IHG hotels and resorts will benefit from preferred pricing, custom integrations, dedicated customer support, and access to SMS text messaging and next generation messaging channels like Apple Business Chat and Google Business Messaging.
“We see a great opportunity to support IHG hotels in their guest satisfaction goals as well as fueling team efficiencies,” said Tom McGurran, SVP and General Manager of Hospitality at Kipsu.