IBM inks eGovernment transformation deal with UAE agency

IBM today announced its eGovernment transformation deal with the United Arab Emirates Federal Authority for Government Human Resources (FAHR).

The main aim of the IT deal is to deliver personalized mobile capabilities that improve employee engagement and streamline access to key resources.

IBM did not share the financial details of the IT contract.

UAE’s Federal Government employees can apply, cancel or track vacation days; browse and update personal data; check on monthly salary details; produce certificates; and access medical insurance information using the first app (called FAHR) built on the IBM MobileFirst Platform.

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The FAHR app provides access to services by employees of all the UAE ministries and 17 autonomous agencies. The app includes 26 smart services that enable users to conduct their own human resources transactions and access information and data. Users can be alerted about new services based on their location.

One million users accessed the FAHR app within the first three months. 18 percent of the self-service transactions through the Human Resources Management Information System, “BAYANATI,” have been executed using the Authority’s Smart App.

FAHR reduced the time to market for its app. FAHR also benefits from secure connectivity with back-end systems, allowing it to manage version upgrades, user data and audit data. FAHR can analyze patterns and usage trends to gain insight into the most frequently used services, peak use time and device preference.

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