General Dynamics Information Technology (GDIT) has won a Customer Care Center (CCC) task order — valued at $829 million over 10 years — on the Solutions for the Information Technology Enterprise (SITE) III contract.
The task order was awarded in November by the Defense Intelligence Agency (DIA) Virginia Contracting Activity.
GDIT will provide remote and on-site IT services to support networks and domains at DIA locations globally. This will include modernizing workflows through automation and deploying the agency’s first customer experience (CX) team which will use data insights, advanced analytics and CX methodologies to evolve services and efficiently resolve IT issues.
