TeamViewer announced that the Ford Motor Company is using TeamViewer’s Frontline solution to add augmented reality (AR) “See What I See” assistance to provide support to automotive technicians across its global network of Ford dealers.
Ford’s Technical Assistance Center (TAC), a diagnostic troubleshooting team that provides support to all Ford and Lincoln dealerships’ technicians who diagnose and repair customer vehicles, is offering the new service.
Dealer technicians can initially reach out to TAC specialists via a web-based portal or even on a phone. TAC specialists can now start a remote AR session using TeamViewer Frontline through a pair of onsite RealWear smart glasses to share, in real time, exactly what the repair technician is looking at.
TAC specialists can add on-screen annotations and additional documentation directly in the line of sight of the repair technicians, as well as zoom in, share their screen, record the session and even turn on flashlights remotely.
Ford’s See What I See program is an additional layer of support that is used by more than 400 dealers in the U.S., Mexico, South Africa, Thailand, Australia, New Zealand and the U.K. Ford is promoting the new program to its full network of 3,100 U.S. based dealers, with a positive response.
“We are adding Ford to our growing list of forward-thinking customers that are leveraging AR solutions to improve business processes,” says Patty Nagle, president of TeamViewer Americas.