Domino’s Pizza has selected Nuance Communications to launch voice ordering services for its iPhone and Android apps.
“There will be a day when typing on keyboards or with thumbs on mobile devices will come to a close; we want to be the ones who continue to advance the technology experience – hand-in-hand with our customers,” said Patrick Doyle, Domino’s Pizza president and CEO.
Nina Mobile, a virtual assistant that leverages speech recognition, speech synthesis and natural language understanding technologies from Nuance, is supporting Domino’s new voice ordering platform.
The platform, launched in beta format today, delivers a human-like, conversational customer service experience that allows users to speak an order and add items to their cart, said Nuance.
The Domino’s ordering apps for iPhone and Android, which have been downloaded more than 10 million times, are both available for free from the App Store on iPhone or the Google Play store on Android devices.
The company said existing iPhone and Android app users will need the latest update to be able to utilize the voice ordering feature.