DBS Group Holdings, the largest bank in Southeast Asia, faced disruption in its online banking services for the second consecutive day.
The disruption, including to its payments app, is the biggest suffered by Singapore’s DBS since a major glitch in 2010 left customers unable to withdraw cash from ATMs for hours. That resulted in the bank facing central bank supervisory action.
The latest disruption drew the ire of customers just hours after the bank announced a fix after the first day of outage.
“Yesterday, we identified a problem with our access control servers and this is why many of you have been unable to log in,” Shee Tse Koon, Singapore country head of DBS, said in a video message on DBS’ Twitter handle.