CSG has signed an agreement with New Leaf Service Contracts to enhance the warranty management process with its customers.
CSG said it will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the management of its contracts.
CSG Field Service Management, a cloud-based platform, helps companies integrate field service management into their overall customer experience. The platform transforms the way technicians conduct their work in a digital world, providing a real-time, 360-degree view of a company’s field operations.
New Leaf provides service contracts, warranty support, claims management, and network management through partnerships with over 800 retailers, manufacturers, distributors, and service providers nationwide. New Leaf provides their services for products including appliances, electronics, furniture, lawn and garden, and jewelry.
CSG Field Service Management will help New Leaf provide superior customer experience throughout their contract management value chain, including customer acquisition, warranty management, claim adjudication, and repair or replacement of home appliances and equipment.