Cisco launches Webex managed services for SMBs

Cisco has launched a new Webex Wholesale Route-to-Market (RTM) for Service Provider partners to address the needs of SMBs.
Cisco Webex TeamsCisco, the # enterprise networking supplier, said the new sales model includes a single commercial agreement with each partner and a self-service platform for Service Providers to deliver managed services for Webex.

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“By tapping into the brand power of respected Service Providers and combining it with our inclusive Webex technology, rapid innovation, and complete collaboration portfolio, we are creating winning partnerships that address the communication needs of small and medium-sized businesses and help them thrive in a hybrid work world,” said Jeetu Patel, Cisco EVP and GM, Security & Collaboration.

The Wholesale partner program features consumption-based billing with fixed, predictable per-user / per-month package pricing and equips Service Providers with several invoicing options. The partner onboarding experience includes dedicated Cisco experts, paired with online training and a set of migration and marketing toolkits to drive market demand and serve SMB customers.

Elka Popova, VP of Connected Work Research, ICT, Frost & Sullivan, said: “This approach also enables providers to offer SMBs a more complete solution by integrating telco services, such as connectivity, security and mobility, with Cisco’s Webex cloud collaboration services suite and Cisco devices.”

This new wholesale solution makes it easy for Service Providers to leverage their brand with a co-branded offer, build on their market position, and innovate with their own services. APIs and Partner Portal features deliver a simple management experience.

Monthly consumption model can deliver low friction transactions ideally suited for SMBs. Additionally, Cisco’s Success Planning process includes a fully managed onboarding process for Service Provider partners, from pre-work through to production.

Nexgen Australia, an Australia-based subsidiary of Spirit Technology Solutions ASX ST1, is among the first Service Provider partners to sign-up for the Wholesale for Webex. Cisco is in trials of Wholesale for Webex with several Tier 1 global service providers.

“We wanted to bring our customers the benefits of advanced enterprise collaboration tools without the IT complexity and cost that it usually means. When searching for a cloud-based UCaaS solution, Webex was the obvious choice,” said James Harb, Director, Nexgen.