Cisco adds new features for video conferencing platform Webex

Cisco Systems announced it would launch new features for Webex, ranging from background noise cancellation to adding polls and quizzes to make video conferencing more interactive.
Cisco Webex TeamsVideo conferencing platforms such as Webex, Zoom and Microsoft Teams have seen a surge in usage as the Covid-19 coronavirus pandemic has spurred a seismic shift to online working, learning and socialising.

Cisco, which also unveiled a new Webex logo, said its new hybrid work suite would be as much as 40 percent cheaper than a la carte.

Jeetu Patel, senior vice president and general manager of Cisco Security and Collaboration, said: “The all-new Webex Suite ensures everyone in a hybrid workforce has equal opportunity and voice.”

Cisco’s total worldwide Unified Communications & Collaboration (UC&C) market revenue in 4Q20 was nearly $1.3 billion, down 2.3 percent compared to 3Q20 and down 5.8 percent year over year. For the full year 2020, Cisco revenue declined 4.6 percent to almost $5 billion, representing a 10.5 percent share of the worldwide UC&C market.

The Unified Communications & Collaboration (UC&C) market grew 29.2 percent year over year and 7.1 percent quarter over quarter to $13.1 billion in the fourth quarter of 2020 (4Q20), according to the International Data Corporation (IDC). UC&C revenue growth was 24.9 percent for the full year 2020 to $47.2 billion.

Pricing and Availability

Webex Suite is available today and will be priced at 40 percent lower than a-la-carte.

Webex Desk will be available to order later this month at the Cisco suggested resale price of $1249 for customers and a standard price of $2495.

The company has added 800 features and devices since September for meetings, calling, messaging, and event management directed at hybrid work.

One of the upcoming features uses machine learning and AI technology to individually re-frame meeting participants, allowing everyone in the meeting to see body language and facial expressions.

Main rivals

Microsoft’s total worldwide UC&C revenue was $4.4 billion, up 3.5 percent sequentially and 41.9 percent year over year in 4Q20. For the full year 2020, Microsoft revenue was $16.1 billion, up 46.0 percent, representing a 34.2 percent share of the worldwide UC&C market.

Zoom’s total worldwide UC&C revenue increased 13.6 percent sequentially and a whopping 377.6 percent year over year to almost $863 million in 4Q20. For the full year 2020, Zoom’s revenue grew 333.4 percent to $2.6 billion, representing a 5.5 percent share of the worldwide UC&C market.

Avaya’s total worldwide UC&C revenue was up 6.7 percent quarter over quarter and 25.3 percent year over year to $353.5 million in 4Q20. For the full year 2020, revenue was up 14.8 percent to over $1.2 billion, representing a 2.6 percent share of the worldwide UC&C market.

RingCentral’s total worldwide UC&C revenue grew 9.3 percent compared to 3Q20 and 31.3 percent annually to $252 million in 4Q20. For the full year 2020, revenue was up 32.5 percent to $899 million, representing a 1.9 percent share of the worldwide UC&C market.