Cadbury-maker taps Orange Business for digital communications

Orange Business Services announced that it is transforming snack-food giant Mondelez International with an all-digital communications platform based on Microsoft Teams.
Orange Business for enterprise technologyOrange Business Services will manage the Microsoft Teams platform, which will improve communication and collaboration among Mondelez International’s offices, factories, warehouses, and contact center agents.

The Cadbury-maker has 80,000 employees across operations in approximately 80 countries. It will eliminate all legacy PBX systems, and Orange will manage Mondelez International’s global communications platform, including unique voice capabilities in markets such as China, India, the Middle East and Russia.

Some of the benefits expected once the implementation is completed by the end of 2022 include cost optimization, a simpler IT vendor ecosystem with multi-cloud orchestration to manage the voice transformation, and a platform for new digital innovations.

“The entire physical footprint and home-based employees of Mondelez International’s operations will be fully connected via a new virtual workspace,” said Jyotin Shah, Sr. Director, Global Digital Workplace Services at Mondelez International.

Orange is also integrating ecosystem partners to provide reliable voice and video solutions for additional functionality. Mondelez International’s contact center platform will leverage the Orange global network and employ advanced analytics, automation and A.I. capabilities.