Telecom major BT announced network infrastructure and managed cloud services deal with tyre company Bridgestone Europe.
BT, as per the network deal, will be connecting Bridgestone Europe’s more than 200 sites across 20 countries in Europe, Middle East and Africa (EMEA).
As per the deal, BT will connect 150 retail stores and more than 50 offices, manufacturing plants and testing facilities using both BT’s IP Connect virtual private network and internet service. BT’s Connect Intelligence service will ensure high performance of Bridgestone’s business critical applications.
Bridgestone will deploy BT’s One Cloud Cisco portfolio of cloud-based communications to enhance collaboration between employees as well as with customers and suppliers. Employees will have access to collaboration tools, such as Cisco WebEx, and enjoy high definition audio conferencing services — managed by BT.
Across Europe, call centre agents will benefit from using BT’s Cloud Contact Cisco. The omni-channel contact centre service will allow customers to interact with Bridgestone agents through a variety of channels, including voice, e-mail, SMS, web chat and social media.
“I am proud that Bridgestone Europe has entrusted us with the strategic building blocks of their ICT operations. At BT, we see digital transformation as empowering people – customers, businesses and employees – to do amazing things,” Chet Patel, president Continental Europe at Global Services, BT.
