Coffee chain Barista has selected DotPe, a technology start-up, to offer digital takeaway ordering and payment service with minimum human touch.
Barista outlets in Gurgaon has deployed Dotpe’s Scan-Order-Pay feature to take orders and payments through the customer’s phone while maintaining social distancing. Coffee customers can scan a QR code placed outside the takeaway window and the entire menu of Barista will pop up on the user’s mobile phone browser.
The customers can then place an order by adding items from the digital menu and pay using regular online payment methods. Once their order is ready, Barista pings the order details to the customers on their Whatsapp number and they can pick it from the take-away counter with zero manual intervention.
Barista plans to start home delivery and contactless dining services through DotPe. Orders can either be placed online for home delivery via WhatsApp or by scanning the QR code placed at the cafe tables.
“End customers don’t have the hassles of downloading any app and can start ordering by scanning the QR code, placed outside Barista, once. The commerce and payments happen on the user’s mobile phone while the post-transaction communication, customer invoicing, feedback, etc. shifts to WhatsApp,” Shailaz Nag, founder of DotPe, said.
Barista Coffee has seen 15-20 percent of takeaway order volume being contributed through this facility.
Rajat Agrawal, chief operating officer at Barista Coffee, said: “Dotpe acts as a single stop shop for us to accept orders and payments digitally and at the same time we can interact with our customers over WhatsApp directly for functionalities like digital receipts, feedback, repeats orders etc.”
Food chains such as Haldiram’s, Social, Smoke House Delhi, Cafe Delhi Heights, and Beer cafe are some of the customers of Dotpe. It aims at onboarding 5 lakh large and small offline businesses by December 2020.