Avaya has introduced Contact Center-as-a-Service (CCaaS) solutions for the Asia-Pacific market.
Avaya will launch the CCaaS solutions in India and the Philippines in July 2018. Avaya will cover the rest of APAC markets by December 2018.
“Avaya shares our vision for leveraging emerging technology trends like real-time speech analytics and robotic process automation to transform the customer experience, and improve productivity, accompanied with cloud transition,” said Sandip Sen, global CEO of AEGIS BPO.
Avaya said it CCaaS offerings will provide BPOs with flexible deployment options for moving to the cloud. BPOs can deliver differentiated services that enhance workforce efficiency and ensure automation to business processes.
BPOs will continue to receive the consistent experiences they expect from Avaya, and be able to move operations to the cloud at their own pace, while they continue to focus on adding value to their customers.
Avaya said it provides contact center solutions for the top 10 outsourcers in the Philippines, the top five BPOs in Japan, every leading BPO in India, along with many other BPOs across APAC, said Laurent Philonenko, SVP and GM, Solutions and Technologies, Avaya.
“Supporting this region is a big driver of our investment, product development and market strategy for the BPO sector. Today, we are doubling down on our commitment to this community, and providing a roadmap for our customers’ transformation journeys,” said Jim Chirico, president and chief executive officer of Avaya.
