Avaya has signed a multi-year agreement with Hewlett-Packard (HP) to offer cloud-based unified communications (UC) and contact center technology and management solutions for enterprises.
Avaya and HP Enterprise Services will sell a combined portfolio of UC-as-a-Service, Contact Center-as-a-Service and infrastructure modernization services, it said in a release.
Combining HP’s expertise in services delivery with Avaya’s strong UC and contact center portfolio will create one of the most advanced solutions in the industry, including mobile applications, software and networking, it added.
The Avaya-HP agreement addresses growing global demand for comprehensive, secure, reliable business collaboration solutions, delivered as a service.
HP ES will resell the as-a-Service offerings and in parallel, Avaya has the benefit of increased scale enabled by HP’s highly flexible deployment models to reach more customers and help simplify and transform business communications.
Avaya will also apply its communication and collaboration products to help HP improve the efficiency and performance of its contact center operations.
As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services (APCS), including a limited transfer of APCS employees and contractors to HP ES.
“HP is also making an investment in Avaya’s capabilities to improve our contact center infrastructure and significantly enhance business process services and customer engagement management. The partnership with Avaya supports HP’s larger vision for the New Style of IT,” said Mike Nefkens, EVP and general manager, HP Enterprise Services.
Avaya said the agreement will mark a major step in Avaya’s transformation to a software and services company. HP Helion solutions will become a cornerstone of Avaya’s cloud offerings deployed in HP’s global infrastructure.