Avaya Holdings announced its tech deal with Standard Chartered in order to assist the bank to effectively service its digital banking customers.
Standard Chartered CIO Michael Gorriz is responsible for the global bank’s IT investment and digital transformation.
Standard Chartered will be using the Avaya OneCloud Private solution that includes Unified Communications and Contact Center solutions delivered on private cloud.
Avaya offers standard reference architectures — or customers can team up with Avaya global experts to design a custom solution.
The Standard Chartered Avaya implementation is designed to enable the Bank to effectively service its growing number of digital banking customers, while building a foundation that anticipates contact center channels that have not yet emerged.
Standard Chartered says 49 percent of clients now actively using online or mobile banking compared to 45 percent in 2017. The company aims to enhance its digital banking across multiple channels, while offering customer services through its client contact centers.
“Our partnership with Avaya will enable us to offer a seamless experience for our clients by consolidating all our interactions with them in one place,” said Stuart Beaumont, global head – Voice & Virtual, Standard Chartered.
Stuart Beaumont, based in Singapore, is responsible for transforming service delivery and improving service standards in its contact centres, covering 5,000 employees across 23 locations in Asia, Africa and the Middle East.
Nidal Abou-Ltaif, president, Avaya International, said: “Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel.”