Enterprise communications vendor Avaya said Avaya Contact Center Select offers multichannel contact center capabilities such as voice, email, web chat, SMS and fax for SMBs. The price for 30 voice agent license will be $18,958.
Avaya Contact Center Select is scalable for up to 30-250 agents and provides inbound and preview / progressive outbound; support for local or remote agents; skills-based routing; supervisors, reporting (real-time and historical), recording tools; support for virtualized VMware environments and support for G14 countries’ languages, said Avaya in a statement.
The $18,958 license is for 30 voice agent licenses, a multimedia license, and a supervisor license. Additional licenses are available on a per agent basis.
Avaya Contact Center Select is the second Avaya contact center solutions for IP Office to be announced since the beginning of the year. Avaya IP Office Contact Center offers multichannel capabilities for 5-100 agents.