Avaya Holdings announced the appointment of Chris McGugan as chief technology strategist – responsible for leading technology strategy development to guide future investments.
Chris McGugan will focus on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications.
Chris McGugan brings a wealth of contact center, cloud and IoT expertise in his return to Avaya. Most recently, he served as an operating executive with a major retailer, where he built out cloud and IoT operations to support strategic initiatives.
In his previous tenure with Avaya, Chris McGugan was vice president of Emerging Products and Technology, and of Contact Center Solutions and Marketing. He has also held executive and management positions at Belkin, Cisco and Motorola/Symbol Technologies.