DataVisor announced AirAsia will expand the use of DataVisor’s fraud and risk management platform to protect against fraud attacks.
AirAsia will also be strengthening its mobile channel using DataVisor’s dEdge – a mobile-first device fingerprinting and behavior solution.
In 2020, AirAsia partnered with DataVisor to fight ticketing fraud and promotion abuse, and to capture fraud attacks in real time.
AirAsia has been able to detect 54 percent more fraud with 99 percent accuracy, while reducing false positives to improve the ticketing experience for good customers since implementing DataVisor’s fraud and risk platform, including production-ready Unsupervised Machine Learning.
By expanding its use of the DataVisor platform with additional layers of protection and broader set of fraud attack types, AirAsia can provide comprehensive fraud and risk detection and prevention across customer’s entire lifecycle encompassing multiple products – including shopping and food delivery, health screenings and more – without adding friction for good customers.
“DataVisor came through for us during a challenging time following the onset of the global pandemic and helped us minimize losses from ticketing fraud and promotional abuse, all in a single platform with comprehensive capabilities,” said Steve Harbick, Chief Information Security Officer, Capital A (AirAsia).