8×8 XCaaS deployment gains momentum

8×8, a leading cloud communications platform, announced growth and customer adoption of the 8×8 XCaaS (eXperience Communications as a Service) solution.
8x8 contact center
8×8 XCaaS includes cloud contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution. 8×8 XCaaS accounts for more than 35 percent of Annualized Recurring Subscriptions and Usage (ARR) as of the third quarter of fiscal 2022 ended December 31, 2021.

“8×8 XCaaS allows us to have our more than 500 employees in the US, Mexico, and China on an integrated cloud communications and contact center platform to provide resilient employee communications and customer engagement capabilities globally,” said Charles Bonomo, Chief Information Officer at Infinite Electronics, a supplier of electronic components.

Adoption of 8×8 XCaaS is gaining momentum across a range of industries and geographic regions. Recent 8×8 XCaaS deployments, often coupled with 8×8 Voice for Microsoft Teams and the Microsoft-certified 8×8 Contact Center, highlight an emerging trend to consolidate communications that change the way organizations work in a hybrid world.

Kubota North America, a leading manufacturer of tractors, lawn mowers, agricultural equipment, construction equipment and industrial engines, implemented their “One Kubota” initiative to bring multiple business units onto a single communication platform. Following a pilot led by 8×8’s Center of Excellence, Kubota selected 8×8 XCaaS for 1,000 UCaaS and 200 CCaaS seats for streamlined business communications across the organization.

Headquartered in Brisbane, Australia, ALS provides testing, inspection, certification, and verification services for over 370 sites across 65 countries. They continue to increase their 8×8 XCaaS investment, most recently adding another 800 users with Microsoft Teams integration to support employees in Australia, Canada, New Zealand and the US.

Inpro is a manufacturer of architectural products for commercial buildings. They selected 8×8 XCaaS and 8×8 Voice for Microsoft Teams to support more than 600 employees. They chose XCaaS for composed experiences, such as 8×8 Frontdesk, which will empower receptionists with advanced call handling capabilities, and for tight integration with Salesforce.

Hays County in the Austin, Texas metropolitan area is one of the fastest growing counties in the US. The local government sought a single cloud communications platform with high availability, and selected 8×8 XCaaS with 8×8 Voice for Microsoft Teams to support a population of more than 240,000.

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