8×8, a cloud communications platform, announced the 8×8 Voice for Microsoft Teams solution has more than 100,000 business users globally.
The 8×8 direct routing solution provides organizations adopting Teams with enterprise-grade global telephony and other capabilities, extending the Teams experience to enhance employee and customer experience. 8×8 also announced the latest 8×8 Voice for Microsoft Teams enhancements, including call recordings and presence sync.
“As organizations increase their usage of Microsoft Teams, 8×8 is delivering differentiated capabilities with its Voice for Microsoft Teams solution, such as new integrated features and expanded global reach for users in countries such as China, Russia, and Japan,” said Dave Michels, founder and principal analyst at TalkingPointz.
Hanover Research, in a study commissioned by 8×8, found that 80 percent of respondents said their organizations are likely to integrate Microsoft Teams with third-party telephony providers. 8×8 Voice for Microsoft Teams helps organizations shift to hybrid work by expanding Teams into an advanced communications, collaboration, and engagement hub.
“Previously, our ability to work remotely was severely hampered by legacy on-premises phone systems that required our employees to have access to their physical desk phones,” said Dave Reed, Project Manager at The Plus Group. “8×8 Voice for Microsoft Teams will allow our employees to communicate globally using the familiar Teams interface in tandem with 8×8’s functionality, support, and reliability on the back end.”
8×8 Voice for Microsoft Teams is a core component of 8×8 XCaaS, which includes fully integrated, cloud native contact center, voice, team chat, video meetings, and CPaaS embeddable communications and APIs capabilities in a single-vendor solution.
Customers of 8×8 Voice for Microsoft Teams
Archway Marketing Services selected 8×8 XCaaS and 8×8 Voice for Microsoft Teams to support their technology enhancement initiative after experiencing issues with their legacy on-premises systems. We quickly deployed the first of their 13 locations in 72 hours, and we will support 750 UCaaS and 70 CCaaS users.
nVent, a high-performance electrical company, added 8×8 XCaaS to more locations. They added more XCaaS and Microsoft Voice for Teams seats to support employees in the US, Canada, Mexico, and Germany, bringing their total global seat count to nearly 1,600.
The Essex County Fire & Rescue Service selected 8×8 UCaaS and 8×8 Voice for Microsoft Teams to improve their communication capabilities across 50 fire stations and more than 1,400 members of staff.
Hunter Middleton, Chief Product Officer at 8×8, said: “We continue to drive innovation with our 8×8 Voice for Microsoft Teams solution that goes far beyond direct routing, and we are seeing more and more organizations providing their distributed workforce with the ability to interact with colleagues and customers from anywhere using Teams.”