Tata Consultancy Services (TCS) subsidiary Diligenta, a Life and Pensions BPO provider in the U.K., has bagged a multi-year contract from Friends Life Management Services (Friends Life) for its international operation.
TCS did not disclose the size of the deal.
Under the terms of this deal, Diligenta will configure and implement TCS BaNCS to support international operations of Friends Life – Friends Provident International (FPI).
TCS BaNCS platform will provide multi-geography, multi-time zone and multi-currency capability, which will help FPI deliver seamless service for customers across markets in Asia Pacific and the Middle East. This platform will also support the growth strategy of FPI by introducing new products at faster pace.
John Van Der Wielen, CEO International at Friends Life, said: “This new deal will enable us to streamline our systems, improve services to our customers and put us in a strong position to continue growing new business.”
