Ricoh launches CHAMPS Cloud IT services

Ricoh Americas has launched a cloud based services portfolio, CHAMPS Cloud IT Services.
The portfolio is developed for Ricoh Family Group dealer partners in US and is available via Ricoh’s CHAMPS dealer services program, incorporated technology solutions from mindSHIFT.
Ricoh acquired mindSHIFT in 2014.
Services like Total IT Help Desk, Server Management, Hosted Exchange Email, and Email Archiving will be provided to dealers via CHAMPS Cloud IT Services to deliver value to customers.
Dealers can expand their product portfolio to include IT services through a trusted and experienced IT services partner through mindSHIFT.
Company said mindSHIFT will also provide widely used and in-demand cloud IT services from a variety of recognized industry leaders through an easy-to-use web-based control panel that provides automated service activation and account management.
IT Helpdesk provides quick technical support to manage end-user devices 24 hours a day, 7 days a week, and 365 days a year.
mindSHIFT’s server management technicians can manage and support servers on premise, in a data center or in the cloud.
Customers will have email, calendars, contacts and more at their fingertips and can also safely archive and easily access email for storage, compliance, eDiscovery and disaster recovery requirements.
Additionally, dealers can advanced their business models and gain proper knowhow without managing multiple vendors.
CHAMPS consists of a unique portfolio of business-expanding services, Managed Document & Business Process Services, Digital Imaging Services, Production Print Services, and Cloud IT Services.
“With mindSHIFT’s technologies, services and expertise added to our unique and unmatched CHAMPS services portfolio, we are providing dealers with a services-led approach to grow their businesses without large upfront investments,” said Jim Coriddi, vice president, Dealer Division, Ricoh USA.
Last year in December, Ricoh acquired PTI Marketing Technologies to develop new marketing collateral management tools that help enterprises and commercial printers improve control of their marketing assets and workflow.