Larsen & Toubro Infotech (LTI), a technology consulting and digital solutions company, has launched ServiceNow based Operational Technology Management solution for the manufacturing industry.
The solution, which uses the digital workflow enabling capabilities of of ServiceNow, aims to address the latent demand of the industry to have digital workflows for Operational Transformation (OT) Service Management, the company said.
The solutions help manufacturers embrace the concept of OT Management, in addition to IT Service Management (ITSM) practices. The solution also secures critical infrastructure from potential external threats and attacks, by helping ensure the foundational elements of OT cybersecurity.
With insights from this solution, manufacturers can derive business benefits such as assured systems availability and rapid resolution of issues through a common service data model for manufacturing operations, LTI further said.
The key features include the following:
- OT Visibility: Enabling digital view of all OT assets along with location, configuration and health
- OT Service Management: Improved response time to OT service requests
- OT Security and Governance: Reduction in risk and improved compliance
The growing convergence of physical and digital worlds has set new challenges for manufacturers. According to Binoy Gosalia, global head of Industry Partnerships at ServiceNow, the solution helps ensure that OT Management addresses all of the current needs for manufacturers. “Our combined collaboration will improve overall visibility, response times and security across the entire manufacturing value chain.”
LTI is an elite partner of ServiceNow with implementations across Fortune 500 companies and expertise across ITSM, ITOM, ITBM, HRM, CSM, IRM, SecOps, and platform management services.