Genpact to acquire PNMsoft

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Genpact, a provider of business process management and services, has agreed to acquire PNMsoft, a Tel Aviv, Israel-based workflow optimization solution provider.

Terms of the transaction were not disclosed.  Closing is subject to satisfaction of certain customary conditions and expected in the third quarter.

PNMsoft complements and easily integrates pre-existing systems of records that typically host manual process work, and will act as a core component in Genpact’s digital portfolio whose roadmap comprises close to 100 digital solution components, Genpact said in a statement.

According to a research conducted by Genpact, enterprises still struggle with architecting and transforming business processes that thread from the front to the back office, resulting in suboptimal customer experiences and operational performance. As a result, only a quarter of executives are comfortable with the business impact of their digitally-enabled transformation.

PNMsoft combined with Genpact’s business process transformation capability can bring dynamic, intelligent workflow. Also, PNMsoft’s iBPMS solutions will provide a core layer for further building out Genpact’s Lean Digital assets, the company said.

Sanjay Srivastava, Genpact senior vice president and chief digital officer, said, “PNMsoft will help us deliver agile, focused workflow interventions tightly aligned with business outcomes, that leverage data analytics in real time, use machine learning to learn over time, and utilize integrated machine intelligence. This is really exciting for us in our Lean Digital journey with our clients.”

“We are thrilled to be joining Genpact and look forward to integrating our iBPMS platform which also includes Case Management and Work Optimization into their growing portfolio of digital assets,” said Gal Horvitz, CEO of PNMsoft.

Horvitz added, “We will support our current clients with more resources, invest more in our technology, and provide solutions to Genpact clients. Our goal is to become the world leader in BPM and dynamic workflow.”

Rajani Baburajan

[email protected]

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