State Bank of India (SBI) has tapped IT services vendor Accenture for launching six digital branches — sbiINTOUCH — across the country.
Accenture assisted SBI to develop the digital business strategy for its branch program.
The main features of SBI digital business strategy include advanced digital banking capabilities, including instant account opening with personalized debit cards, instant loan approvals for car and home loans and remote expert advisors available via video links.
As per the IT deal, Accenture helped SBI in designing the branch layouts, implementing the digital processes and technology at the branches, and providing back-end integration, including employee training.
SBI said its new branches – sbiINTOUCH – features interactive wall and table displays; remote experts that can be reached via HD videoconferencing; and multi-function kiosks that provide services such as instant account opening with personalized debit cards, and instant in-principle approvals for home, auto or education loans.
The branches are located in major metropolitan areas across India, including Mumbai, Delhi, Bengaluru, Chennai and Ahmedabad.
“India has an opportunity to become a world leader in digital banking services, and we are pleased to collaborate with the leadership team of the State Bank of India,” said Piyush Singh, managing director and head of Accenture’s Financial Services operating group in India.
