NCR has announced two major customer wins for its consumer transaction technologies.
In the first instance, Generation Bank implemented a “teller-less” bank at its newest branch, located at 6120 State Route 96, in Farmington, N.Y., featuring NCR Interactive Teller units.
The sophisticated branch also houses the region’s first “Smart Office,” which offers virtual, face-to-face banking via a live high definition video remote with a Generations Bank representative, if an in-branch specialist is not available.
Commenting on NCR deployment, Jed Taylor, vice president and general manager, NCR Interactive Services, said, “Through assisted-service technology such as Interactive Teller, consumers are banking at times convenient to them while maintaining a personal touch with their bank.”
With NCR Interactive Teller, a live teller takes remote control of the device while engaging the customer over two-way video, providing a personalized experience. The solution provides live teller services for clients who want the human touch, and also offers more services than can be conducted on an ATM or other self-service devices.
Generations Bank has been testing NCR Interactive Teller at its Seneca Falls office for nearly a year and have experienced strong customer acceptance as an alternative to waiting in a teller line.
The second development was a retail technology upgrade at Coles Supermarkets. The retailer upgraded NCR FastLane SelfServ Checkout lanes with NCR Note Recycling capability, to help provide higher availability of check-out lanes and improve operational efficiency.
Coles is one of Australia’s largest supermarket retailers, operating 750 stores across the country and completing more than one billion customer transactions every year, almost half of which are completed through NCR self-checkout lanes.
Recently, Coles selected NCR as the winner of the Coles IT Strategic Vendor Award and the Coles Chief Information Officer Award for innovation and thought leadership.
NCR’s Note Recycling functionality recycles cash notes accepted in self-checkout machines and dispenses them as change in subsequent transactions. The NCR Note Recycling solution helps to lower cash float and reduces replenishment cycles, leaving employees with more time to help customers.
NCR’s Note Recycling functionality provides competitive differentiation by reducing cash-in-transit servicing from once per week to as little as once every three weeks, the company said.