Microsoft, Cisco, Zoom are leaders in unified communications business

The global unified communications and collaboration (UC&C) revenue rose 25.1 percent to $11.5 billion in the second quarter of 2020, according to IDC.
Video conferencing MasergyMicrosoft is the leader in the unified communications and collaboration market.
Microsoft’s global UC&C revenue rose 19.5 percent to $4 billion, representing 35.2 percent of the total global UC&C market in the second quarter.

Cisco has 11.1 percent share in unified communications and collaboration business. The revenue of Cisco in unified communications and collaboration business rose 11.7 percent quarter over quarter to $1.3 billion.

Zoom’s global UC&C revenue increased 103.2 percent over 1Q20 and 363.3 percent year over year, totalling $648.6 million in 2Q20. Zoom’s overall UC&C market share was 5.6 percent for the quarter.

Avaya’s global UC&C revenue rose 6.6 percent quarter over quarter and 7.1 percent year over year, despite seeing 30.3 percent decline in the IP Telephony/UC Systems segment.

RingCentral’s global UC&C revenue grew 5.1 percent sequentially and 33.7 percent year over year. The company’s overall UC&C market share stood at 1.9 percent in 2Q20.

Businesses increased their spending on secure, scalable communications and collaboration solutions and apps to support work-from-home (WFH) employees.

“Organizations turned to video and collaboration solutions in particular to meet work-from-home employee requirements during an extraordinary time of crisis,” said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC.

UC&C growth will be driven by customers across all business size segments (small, midsize and large) with interest especially in cloud-based solutions for voice, video and collaboration, mobile applications, and digital transformation projects in the second half of 2020 and beyond.

UC Collaboration market (including video conferencing software and cloud services) saw its revenues grow 46.9 percent year over year and 22.4 percent sequentially to $5.5 billion, with seats increasing 35.5 percent year over year in the second quarter.

Enterprise Videoconferencing Systems (video endpoints and infrastructure) rebounded from a weaker 1Q20 to grow 21.5 percent sequentially and 26.8 percent year over year.