IDC’s top 10 key IT services predictions will impact both technology buyers and suppliers in Asia Pacific for 2022 and beyond.
#1: Sustainability: By 2023, 40 percent of organizations will be implementing sustainability-related considerations into their business life cycle.
#2: Multi-cloud: By 2024, nearly 60 percent of enterprises will utilize as a service private clouds to support meeting critical multi-cloud needs.
#3: Embedding IP: By 2024, nearly 50 percent of all services consumed by enterprises will be delivered based on software-based IP assets.
#4: Services Ecosystem: By 2025, to create a higher-value services portfolio, OEM vendors are going to outsource 60 percent of field labor source staff to free up their engineers to work on these higher value services.
#5: DEI: By 2025, reacting to societal shifts, to tap new talent, and to provide an inclusive culture, 25 percent of A2000 organizations will engage professional services firms to build and execute a diversity, equity, and inclusion (DEI) strategy.
#6: Data Science Automation: By 2024, as automated machine learning (AutoML) becomes the dominant method to democratize data science and speed deployment of AI solutions, 60 percent of organizations will struggle with security, model management, and responsible artificial intelligence (AI).
#7: Experience Design: By 2026, more than half of all large enterprises will describe experience design as a top 3 business competency, alongside traditional areas, such as sales, marketing, and logistics.
#8: Skills: By 2025, 50 percent of organizations will offer digital skills training to all employees on demand, resulting in digital transformation (DX) initiatives being completed four times faster.
#9: Digital Resiliency: By the end of 2023, 30 percent of spending on IT and business services will be driven by the need to strengthen digital resiliency to more rapidly adapt to future business disruptions.
#10: App Modernization: By 2025, 80 percent of organizations will modernize their applications based on drivers, such as data security, organizational flexibility and agility, and productivity gains, versus drivers, such as IT cost savings.