Dell EMC and cloud-based solutions-provider Prysm Inc. on Tuesday announced a partnership to address the smart city opportunities in India.
Under this partnership, Prysm will contribute command and control centre implementations and dashboards for smart cities.
“While Dell has the competencies to develop a strong digital blueprint and foundation for smart cities, our partners bring expertise of applications for enablement of smart services,” said Ravinder P. Singh, Director (Strategic and Mega Business) Dell EMC.
Prysm’s large format content collaboration and mobile solution will allow smart cities to have individual dashboards for each of the utilities and provide an opportunity to consolidate all utility parameters into a single, unified dashboard, in real-time.
“Strategic ecosystem partnerships are crucial to ensure success of India’s smart city vision,” said Kumar GB, Vice President, Asia Pacific, Prysm Inc.
India ranks the second highest in Internet of Things (IoT)-enabled customer maturity compared with other Asia-Pacific (APAC) markets, a new report revealed on Tuesday.
The report “IoT-Enabled Customer Experience (CX) Report 2016”, released by Customer experience company Genesys, found that across APAC, businesses are realising the wide reaching benefits of implementing IoT.
“Our research found the overwhelming majority of respondents across APAC believe customer lifetime value is the most significant business benefit delivered by an effective customer experience strategy,” said Keith Budge, senior Vice President, APAC, at Genesys.
Across India, the research revealed organisations see high value in integrating IoT into their Customer Experience (CX) initiatives compared to other markets in the region.
“Most organisations in India are not bogged down by having to integrate IoT into existing legacy infrastructure and as a consequence, this market was ahead of the region when it comes to the adoption of IoT-enabled CX solutions,” Budge added.
The report reveals 83 per cent of respondents across APAC have some level of familiarity with IoT and nearly 50 per cent believe IoT is important in enhancing CX.
“Despite this, only 15 per cent of respondents across APAC have already implemented IoT,” the report noted.
IANS
