eTechies is a professional door-step and online service and repair provider that operates in the space of tech support for consumer and small business.
eTechies.in provides instant service, repair and support at the door step or remotely over the internet with capabilities to handle computing devices ranging from PCs, laptop, MACs, servers, printers, routers, iPads, smartphones, tablets and others.
The latest service includes the service and repair for tablets and smartphones category.
Rohit Chaudhary, founder & CEO, eTechies.in, shares growth strategies in India.
Innovation plans at eTechies.in
Residential, SMB and Small Office Home Office (SOHO) segment respectively is our target segment. This is the segment as per our research that is most under-served and lacks any qualitative intervention by a service provider, until eTechies.in got introduced in April 2010.
We strongly believe that by etechies.in intervention, the adoption and usage of computing devices will be further encouraged and the users will be able to effectively derive far better productivity from their computing devices.
Plans to increase your customer base?
eTechies.in service is available to users across Delhi/NCR, Bangalore, Mumbai, Pune, Chennai, Hyderabad and shortly arriving in other cities in India. The consumers have an intelligent option to get their devices serviced, maintained and repaired by the very best, without any doubts on genuineness of spares and technical expertise.
With the significant growth in PC, Tablets and smartphones sales, services & repair component in India it is estimated to be anything over $10 billion industry. We have so far grown at a very healthy rate. We believe that this growth will be further enabled by the positive growth in the economy, thereby impacting internet and computing devices penetration within the target segment.
We are impacting the SMB segment. Our value proposition is not just about playing role, but to be a partner to the client’s overall business growth. As technology is rapidly evolving, we are leaving no stone unturned in getting our clients on-boarded onto smarter technology solutions that define easy, quick connectivity and communication. We are moving rapidly with an effective and informed decision is bound to rule the competitive space. We have an ambition to reach out to 1,500 SMB’s by this year-end. We will far exceed this number, given our reputation.
Demands of your customers?
Our consumers want an intelligent option to get their devices serviced, maintained and repaired by the very best, without any doubts on genuineness of spares and technical expertise. We focus on creating an unforgettable professional service experience for the user by deploying a certified process centric solution to alleviate users’ tech support queries. As one brand and one knowledge centre, we provide technical support to users across the country.
eTechies future plans
We are positively impacting the SMB segment. Our value proposition is not just about playing role, but to be a partner to the client’s overall business growth. As technology is rapidly evolving, we are leaving no stone unturned in getting our clients on-boarded onto smarter technology solutions that define easy, quick connectivity and communication. We are moving rapidly with an effective and informed decision is bound to rule the competitive space. We have an ambition to reach out to 1,500 SMB’s by this year-end. We will far exceed this number, given our reputation.
Complete Scam – Fraud Company (very unprofessional )
4 weeks before my iMac crashed, I came to know about etechies.in and contacted
them.
The guy who i contacted me gave half hour lecture about the company. So I told
him to send a technical guy to check my system. The guy came and checked and
told immediately that the hard drive is not working and need to take the system
to the Etechies lab.
They told me it will take 7-10 working days to get me back the system. After
10days I started calling and asking them what was the status of my system,
every time I call them someone will say they will call me back and which they
never did till now.
Finally when after 15days when I asked to return back my system and repay the
amount which I paid, they told me the hard drive is not working. This is what
the guy who came to see my system told me in 15 minutes and these lab guys took
15days to tell me that, and they are telling they can’t repay the amount I paid
fully.
I had to go to their lab to collect my iMac and found that the lab does not
belong to etechies.in, my IMac was in two parts (Photos Attached) to collect.
I have emailed and messages to all the senior persons (Co-Founder & CTO,
Senior Manager, and CEO) in etechies.in no one is bother to look into my issue.
The Etechies is runned and managed by 3rd class people you can ever come across
in the world.
Never use etechies.in (unprofessional baxxxxds)
Yours is a case which is common with several companies in India. The professionalism they claim exists only till they sign the customer. Sadly, customers are left with no option but bear with the inconvenience thanks to the consumer laws in India.