The Madhya Pradesh Police deployed public safety software from Hexagon Safety & Infrastructure.
Hexagon’s solution expands Madhya Pradesh Police’s incident response capabilities through map-based views of calls, events and units in the field.
The solution features Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD), incident management software, including mobile for public safety and in-vehicle field application for mobile dispatching.
Hexagon’s dispatching, mobile and integration software aid Madhya Pradesh Police in dealing with nearly 100,000 calls per day from 51 cities.
The solution has helped reduce response times in urban areas from 30-60 minutes to 5 minutes.
“Madhya Pradesh is the second-largest state in India with 51 districts and 72 million people. There are many remote areas, which have limited access and connectivity to emergency services,” said Additional Director General of Police (ADGP) Anvesh Mangalam of Madhya Pradesh Police.
“Faced with geographical and infrastructure challenges, we needed a world-class command-and-control system that could reduce response time and raise the quality of response in reaching distressed citizens during emergencies.”