Salesforce Einstein GPT for Commerce transforms customer experience

Salesforce Einstein GPTSalesforce has unveiled new Commerce Cloud innovations that enable companies to provide personalized experiences powered by real-time data on a unified platform.

According to a survey, 81 percent of consumers plan to spend more on personalized experiences over the next 12 months, making it crucial for retailers to increase personalization while boosting efficiency. Commerce Cloud uses the power of Customer 360 to deliver automated, intelligent, and real-time personalized experiences while enhancing productivity and efficiency.

The new Einstein GPT for Commerce combines Salesforce’s proprietary AI models with generative AI technology and real-time data from the Salesforce Data Cloud to automate and customize Commerce Cloud recommendations.

The platform also features a new page designer for Composable Storefront, enabling merchants to build headless commerce experiences with less cost and complexity.

Salesforce partners can also leverage Composable Storefront accelerators, integrations, and pricing to create personalized promotional offers for customers via WhatsApp, SMS, and email. The new set of guidelines is aimed at ensuring the responsible development and implementation of generative AI.

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