Amazon online store suffers outage and users could not place orders

Amazon online store suffered a global outage on Monday, including in India, as users tried to place orders but could not access the product detail page.
Amazon.com musicAccording to website outage tracker Downdetector, the online store of ecommerce giant suffered an outage that began early Monday morning around 7 am.

While 65 per cent users reported problems with opening website, 23 percent had issues with log-in and 12 percent with check-out.

Amazon said that the company was working to resolve the issue.

It was the second broad disruption since late June when users experienced a brief outage on Amazon platforms including Alexa and Prime Video before services were restored.

Amazon.com said its online stores had returned to normal services after a global outage disrupted shopping on its country sites.

According to outage monitoring website Downdetector, services were disrupted for nearly two hours and at the peak of the disruption, more than 38,000 user reports indicated issues with Amazon’s online stores. They occurred on Sunday evening in the United States and Monday morning for much of the rest of the world.

“Some customers may have temporarily experienced issues while shopping. We have resolved the issue, and everything is now running smoothly,” an Amazon spokesperson said.

The spokesperson declined to comment on the reason for the outage.

In May, Amazon suffered a brief outage in some parts of India, affecting its website and shopping experience for several users. The website was up and running after about two hours of partial outage.

Downdetector showed a massive spike in problems on Amazon.in, mentioning that the most problems faced by the Indians during the outage were logging into the website and checking out.

Last year in November, Amazon Web Services (AWS) which is the Cloud arm of the commerce giant suffered a huge outage in the US region affecting several websites and apps and the recovery took a couple of hours.